How can I request a new embroidery design?
Use the Request a Design page and describe your idea. If possible, include the preferred hoop size and stitch style. Requests are reviewed, but submission does not guarantee implementation, and [...]
Can I resize or edit the embroidery files?
Usually not without specialist embroidery software. Embroidery files contain stitch data rather than ordinary images, and simple resizing can adversely affect stitch density and quality.
Which embroidery file formats are included and tested?
Designs are supplied in PES, JEF, EXP, HUS, VP3, VIP, XXX, and DST formats. PES files are physically tested on a Brother Innov-is NV880E. The other formats are generated from [...]
Why do I receive newsletter emails, and how can I unsubscribe?
The newsletter is part of the offering for free and paid product orders. It may include new embroidery files, updates, technical notes, usage ideas, and relevant offers. You can unsubscribe [...]
Do I need an account to order files?
No. You can order as a guest without creating an account. An account is optional, but it keeps all files from your orders conveniently available together under My Account.
Are the embroidery files really free?
Yes. All embroidery files listed as free can be ordered and downloaded free of charge. You still complete the checkout process so the download can be assigned and delivered correctly.
How do I receive my embroidery files?
After checkout, the files are available through the download links on the order confirmation page and in the order email. Please also save downloaded files locally.
What happens when I try to add a fourth file?
The fourth file will not be added to your cart. You will see a message asking you to complete the current order before placing another one.
Is there a daily order limit?
No. There is no daily order limit. The three-file limit applies only to each individual order.
Can I order more than three files?
Yes. Complete your current order first, then start another order. You may place as many additional orders as you like, including multiple orders on the same day.